By now, the three-day maelstrom surrounding Facebook’s attempt to re-jigger its terms of service to give it more control over users’ content has settled down a bit: the social networking service restored the original language early Wednesday, and Mark Zuckerberg, Facebook’s chief executive, solicited the input of members to help draft a new set of rules.
Facebook’s avalanche of bad publicity was no natural disaster — it was triggered by The Consumerist, a consumer advocacy blog that usually covers shopping complaints and offers tips on dealing with irritating telemarketers and product refunds.
The controversy began after senior writer Chris Walters, acting on the tip of a reader, published a post Sunday evening detailing the newly adjusted provisions that said Facebook would retain the right to use its customers’ content even after an account was terminated.
“Nothing on the site has ever created as big of a stir,” Ben Popken, co-executive editor of The Consumerist, said in an interview. By Wednesday, the original blog post had been viewed more than 580,000 times, garnered more than 350 comments and been mentioned by 750 various news outlets and blogs interested in the story.
Mr. Popken said The Consumerist — which Gawker Media sold to Consumers Union, the nonprofit publisher of Consumer Reports magazine, late last year — has often covered hot consumer issues, such as the lack of access to public restrooms and the poor customer service of cable companies, but this one hit a nerve with readers.
“What you might share among friends online could become a source of embarrassment,” Mr. Popken said. “Facebook’s language stands out from that used by other mainstream sites such as Flickr, MySpace, Twitter, YouTube,” he said. “While those sites retain licenses to the content, the ultimate property right is in the user’s hands.”
Almost as troubling, Mr. Popken said, was the way the company addressed the first waves of user outrage. “Zuckerberg said we wouldn’t use your content in a way you wouldn’t want, but there’s reality and there’s lawyers,” said Mr. Popken. If Mr. Zuckerberg were to sell Facebook or turn over ownership in some way, “all that philosophy is gone and all that remains in the legal language.”
Mr. Popken had more praise for the company’s latest response. “They’ve learned their lesson fairly quickly, and they’re doing what should have done in the first place by engaging user’s input.”
Kevin McKean, vice president and editorial director for Consumer Reports, said the acquisition of The Consumerist helped bring more of a daily news focus to the company, which is something that Consumers Union has not historically had.
“The Consumerist post started a conversation on Facebook about whether or not this privacy policy was appropriate,” said Mr. McKean. “That is exactly what we envisioned The Consumerist doing for us,” said Mr. McKean. Consumer Reports has modeled its news coverage after The Consumerist by posting more frequently to its own blogs and establishing a presence on sites like Twitter and Facebook.
Like its parent company, The Consumerist does not accept advertising, but the boost in traffic could help Consumers Union attract younger readers, with the hope of eventually selling them online or print subscriptions to Consumer Reports.
“This is not a flash in the pan for The Consumerist,” said Mr. McKean. “This is just one incident that raised enough of an uproar that it made it into the national press.”
Mr. Popken says its too early to measure what effect the exposure has had on The Consumerist’s readership, which has about 1.8 million unique visitors a month, according to the online measurement service Quantcast.
“It’ll take a while for all the traffic directed from other sites to die down, and then we’ll see how many new users we retain,” he said. For now, he said, the new attention is a boon to the Web site’s reputation for helping readers “bite back,” or navigate murky consumer affairs.
After outcry from just about every corner of the Web over Facebook's controversial change to its terms of use, the company has hit the rewind button.
Facebook has reverted to the previous version of the terms -- one that doesn't include the disputed clause that granted the company permission to maintain user data indefinitely, founder Mark Zuckerberg announced on a post to the company blog late Tuesday. The change came just a day after Zuckerberg's unsatisfying response to privacy concerns.
Now, Facebook is back to the drawing board to craft a less divisive set of terms. The company will put together a more approachable document with less formal language, Zuckerberg wrote on the blog. "Our next version will be a substantial revision from where we are now," he wrote.
The loud dissent over the terms-of-service alteration was akin to that of a national protest.
Zuckerberg has compared the website to an actual country in the past. Since then, Facebook's population has surpassed that of Bangladesh and Pakistan, making it the sixth most populous "country" -- for those who are keeping track.
But the Palo Alto company has taken the state analogy to a new level. The Facebook Bill of Rights and Responsibilities is a group page that the company created to collect suggestions from users about its terms of service, which Facebook is calling its "governing document."
Every Facebook user is being alerted to changes in the terms with a box that appears at the top of the website once a user logs in. The notice contains ...
... a link to the bill of rights group, which has begun growing at a pace of thousands of members and hundreds of discussion and wall posts per hour (32,201 members and counting). And Facebook continued to update the group description to clarify questions during the midnight hours.
Facebook is no stranger to controversy. From overzealous ad technology (its Beacon service) to activity tracking (the News Feed), Facebook has a thin line to walk when it maintains control over people's most private data. Based on the company's history of responding to such concerns, one blogger for the Industry Standard predicted quite accurately that Facebook would amend its terms of service by today.
Zuckerberg certainly didn't take the protests lightly.
"Given its importance, we need to make sure the terms reflect the principles and values of the people using the service," the Facebook CEO wrote. "Since this will be the governing document that we'll all live by, Facebook users will have a lot of input in crafting these terms."
It's certainly comforting to know that the almighty rulers of the Facebook nation are looking to run the virtual country more like a democracy than a dictatorship.
Facebook’s avalanche of bad publicity was no natural disaster — it was triggered by The Consumerist, a consumer advocacy blog that usually covers shopping complaints and offers tips on dealing with irritating telemarketers and product refunds.
The controversy began after senior writer Chris Walters, acting on the tip of a reader, published a post Sunday evening detailing the newly adjusted provisions that said Facebook would retain the right to use its customers’ content even after an account was terminated.
“Nothing on the site has ever created as big of a stir,” Ben Popken, co-executive editor of The Consumerist, said in an interview. By Wednesday, the original blog post had been viewed more than 580,000 times, garnered more than 350 comments and been mentioned by 750 various news outlets and blogs interested in the story.
Mr. Popken said The Consumerist — which Gawker Media sold to Consumers Union, the nonprofit publisher of Consumer Reports magazine, late last year — has often covered hot consumer issues, such as the lack of access to public restrooms and the poor customer service of cable companies, but this one hit a nerve with readers.
“What you might share among friends online could become a source of embarrassment,” Mr. Popken said. “Facebook’s language stands out from that used by other mainstream sites such as Flickr, MySpace, Twitter, YouTube,” he said. “While those sites retain licenses to the content, the ultimate property right is in the user’s hands.”
Almost as troubling, Mr. Popken said, was the way the company addressed the first waves of user outrage. “Zuckerberg said we wouldn’t use your content in a way you wouldn’t want, but there’s reality and there’s lawyers,” said Mr. Popken. If Mr. Zuckerberg were to sell Facebook or turn over ownership in some way, “all that philosophy is gone and all that remains in the legal language.”
Mr. Popken had more praise for the company’s latest response. “They’ve learned their lesson fairly quickly, and they’re doing what should have done in the first place by engaging user’s input.”
Kevin McKean, vice president and editorial director for Consumer Reports, said the acquisition of The Consumerist helped bring more of a daily news focus to the company, which is something that Consumers Union has not historically had.
“The Consumerist post started a conversation on Facebook about whether or not this privacy policy was appropriate,” said Mr. McKean. “That is exactly what we envisioned The Consumerist doing for us,” said Mr. McKean. Consumer Reports has modeled its news coverage after The Consumerist by posting more frequently to its own blogs and establishing a presence on sites like Twitter and Facebook.
Like its parent company, The Consumerist does not accept advertising, but the boost in traffic could help Consumers Union attract younger readers, with the hope of eventually selling them online or print subscriptions to Consumer Reports.
“This is not a flash in the pan for The Consumerist,” said Mr. McKean. “This is just one incident that raised enough of an uproar that it made it into the national press.”
Mr. Popken says its too early to measure what effect the exposure has had on The Consumerist’s readership, which has about 1.8 million unique visitors a month, according to the online measurement service Quantcast.
“It’ll take a while for all the traffic directed from other sites to die down, and then we’ll see how many new users we retain,” he said. For now, he said, the new attention is a boon to the Web site’s reputation for helping readers “bite back,” or navigate murky consumer affairs.
After outcry from just about every corner of the Web over Facebook's controversial change to its terms of use, the company has hit the rewind button.
Facebook has reverted to the previous version of the terms -- one that doesn't include the disputed clause that granted the company permission to maintain user data indefinitely, founder Mark Zuckerberg announced on a post to the company blog late Tuesday. The change came just a day after Zuckerberg's unsatisfying response to privacy concerns.
Now, Facebook is back to the drawing board to craft a less divisive set of terms. The company will put together a more approachable document with less formal language, Zuckerberg wrote on the blog. "Our next version will be a substantial revision from where we are now," he wrote.
The loud dissent over the terms-of-service alteration was akin to that of a national protest.
Zuckerberg has compared the website to an actual country in the past. Since then, Facebook's population has surpassed that of Bangladesh and Pakistan, making it the sixth most populous "country" -- for those who are keeping track.
But the Palo Alto company has taken the state analogy to a new level. The Facebook Bill of Rights and Responsibilities is a group page that the company created to collect suggestions from users about its terms of service, which Facebook is calling its "governing document."
Every Facebook user is being alerted to changes in the terms with a box that appears at the top of the website once a user logs in. The notice contains ...
... a link to the bill of rights group, which has begun growing at a pace of thousands of members and hundreds of discussion and wall posts per hour (32,201 members and counting). And Facebook continued to update the group description to clarify questions during the midnight hours.
Facebook is no stranger to controversy. From overzealous ad technology (its Beacon service) to activity tracking (the News Feed), Facebook has a thin line to walk when it maintains control over people's most private data. Based on the company's history of responding to such concerns, one blogger for the Industry Standard predicted quite accurately that Facebook would amend its terms of service by today.
Zuckerberg certainly didn't take the protests lightly.
"Given its importance, we need to make sure the terms reflect the principles and values of the people using the service," the Facebook CEO wrote. "Since this will be the governing document that we'll all live by, Facebook users will have a lot of input in crafting these terms."
It's certainly comforting to know that the almighty rulers of the Facebook nation are looking to run the virtual country more like a democracy than a dictatorship.


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